Terms of Use

1. Acceptance of Terms

These Terms of Use ("Terms", "Agreement") are entered into between you ("User", "you", or "your") and ProLanceur LLP ("ProLanceur", "we", "us", or "our"), the company operating ProLanceur.com (the "Platform"). These Terms govern your access to and use of the Platform, including all content, features, services, and products available through it.

By registering for an account, clicking "I Agree", accessing the Platform, or otherwise using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy (incorporated herein by reference), and any additional guidelines, rules, or policies we post on the Platform.

These Terms apply to all categories of users including Freelancers, Team Leaders, Clients, and Admins (each defined in Section 3). Certain sections contain provisions specific to your user role; those provisions apply in addition to the general Terms.

Age Requirement

You must be at least 18 years of age (or the age of majority in your jurisdiction, if higher) to use the Platform. By using the Platform, you represent and warrant that you meet this requirement. Users between 16 and 18 may use the Platform only with verifiable parental or guardian consent in accordance with our minor account procedures.

2. About ProLanceur — The Platform

ProLanceur.com is an AI-powered freelance marketplace and collaboration platform that connects skilled independent professionals (Freelancers) and managed talent teams (Team Leaders) with businesses and individuals seeking to commission work (Clients). The Platform is operated by ProLanceur LLP.

The Platform provides tools and infrastructure including, but not limited to:

• Freelancer and team profile creation and discovery
• Project posting, quoting, and proposal management
• Real-time messaging and collaboration workspace
• Contract creation, milestone management, and deliverable tracking
• Escrow-based payment processing and automated fund release
• AI-powered talent matching and project recommendation engine
• Review, rating, and reputation management system
• Dispute resolution and mediation services
• Team management and multi-freelancer coordination tools
• Admin dashboard and platform moderation tools

ProLanceur acts solely as a marketplace intermediary. We are not a party to contracts formed between Freelancers/Team Leaders and Clients, and we are not an employer, staffing agency, or agent of any user. All contractual relationships for services are formed directly between the relevant parties on the Platform.

3. User Roles & Account Registration

3.1 User Role Definitions

3.2 Account Registration Requirements

To access most features of the Platform, you must register for an account. By registering, you represent and warrant that:

• All information you provide during registration is accurate, complete, and current
• You will maintain and promptly update your account information to keep it accurate
• You are a human person or a duly authorised representative of a legal entity
• You have not been previously suspended or banned from the Platform
• Your use of the Platform does not violate any applicable law or regulation
• You meet the minimum age requirement of 18 years (or applicable age of majority)
• If registering on behalf of a company, you have authority to bind that company to these Terms

3.3 Account Security

You are solely responsible for maintaining the confidentiality and security of your account credentials. You agree to:

• Choose a strong, unique password and update it regularly
• Enable multi-factor authentication (MFA), which is strongly encouraged and mandatory for Admin accounts
• Not share your login credentials with any third party
• Notify us immediately at security@prolanceur.com if you suspect any unauthorised access
• Log out of your account after each session, particularly on shared devices

ProLanceur will not be liable for any loss or damage arising from your failure to comply with these security obligations. You are responsible for all activities that occur under your account, whether or not you authorised them.

3.4 One Account Policy

Each individual or organisation may maintain only one active Freelancer account and/or one active Client account. Creating multiple accounts to circumvent restrictions, exploit promotions, or manipulate the rating system is strictly prohibited and may result in immediate account termination and forfeiture of any balances held.

4. Freelancer-Specific Terms

4.1 Independent Contractor Status

Freelancers using the Platform are independent contractors. Nothing in these Terms, nor in any project contract formed through the Platform, creates an employment, agency, partnership, joint venture, or franchise relationship between ProLanceur and any Freelancer. Freelancers are solely responsible for:

• Determining their own work schedule, methods, and tools unless specified by a project contract
• Paying all applicable taxes, including income tax, self-employment tax, VAT/GST, and any other taxes applicable in their jurisdiction
• Obtaining any licences, certifications, or permits required to perform their services
• Their own insurance, including professional indemnity insurance where appropriate
• Compliance with all applicable laws governing self-employment and service provision in their location

4.2 Profile & Portfolio Obligations

Freelancers must ensure that their profiles are honest and representative of their actual skills and experience. You must not:

• Misrepresent your qualifications, experience, skills, or identity
• Upload portfolio samples or work that you did not create or do not have rights to use
• Include misleading claims about past clients, project outcomes, or earnings
• Use another person's photo, name, or identity on your profile

ProLanceur reserves the right to require verification of claimed qualifications and to remove profiles that contain false or misleading information.

4.3 Quoting & Proposals

When submitting proposals or Quotes on projects, Freelancers agree to:

• Provide accurate, honest, and complete information about their proposed approach, timeline, and pricing
• Only bid on projects they have a genuine intention and reasonable ability to complete
• Not use automated tools, scripts, or bots to submit Quotes
• Not coordinate with other Freelancers to manipulate Quoting outcomes (bid-rigging is strictly prohibited)
• Honour accepted proposals and not cancel contracts without a valid reason

4.4 Delivery Standards

Freelancers are contractually obligated to deliver work that meets the quality, specification, format, and timeline requirements set out in the project contract. Freelancers agree to:

• Communicate proactively with Clients about project progress and any anticipated delays
• Deliver original work that does not infringe upon any third-party intellectual property rights
• Disclose the use of AI-generated content or third-party tools where relevant to the deliverable
• Provide revisions as specified in the agreed contract scope
• Maintain professional conduct in all platform communications

4.5 Exclusivity & Off-Platform Work

ProLanceur's platform fee supports the services we provide. To maintain the integrity of the marketplace:

• Freelancers must not solicit Clients they have connected with on the Platform to work together outside the Platform for a period of 24 months from first contact through the Platform
• Taking a project off-platform to avoid platform fees after initial contact through ProLanceur is a material breach of these Terms
• Repeated violations may result in permanent account termination and liability for damages equivalent to the fees that would have been incurred

5. Team Leader-Specific Terms

5.1 Team Formation & Governance

Team Leaders may create and manage named teams of Freelancers on the Platform. By creating a team, Team Leaders agree to:

• Ensure all team members have valid, active ProLanceur accounts and have agreed to participate
• Define clear team roles, responsibilities, and internal payment arrangements
• Represent the team in all communications with Clients and ProLanceur
• Take responsibility for the team's collective compliance with these Terms

5.2 Authority & Representation

Team Leaders have authority to bind the team to project contracts when acting on the team's behalf on the Platform. By accepting a project contract as a Team Leader, you represent that:

• You have the authority to commit the team to the project scope, timeline, and price
• All team members have been informed of and agree to the project requirements
• You will ensure fair and timely distribution of payments to team members

5.3 Team Leader Liability

Team Leaders accept enhanced responsibility on the Platform. If a team fails to deliver a project as contracted, the Team Leader bears primary responsibility for refunds, dispute resolution outcomes, and any resulting account actions. Team Leaders are also responsible for ensuring that team members whose work is delivered to Clients have not breached any intellectual property, confidentiality, or legal obligations.

5.4 Internal Payment Distribution

ProLanceur processes payments to the Team Leader account. The Team Leader is solely responsible for accurately and timely distributing payments to individual team members. ProLanceur is not liable for any disputes that arise internally between Team Leaders and their team members regarding payment allocation. Team Leaders must maintain records of their internal payment agreements and distributions.

6. Client-Specific Terms

6.1 Project Posting Requirements

Clients posting projects on the Platform agree that all project listings must:

• Describe the scope, deliverables, timeline, and requirements clearly and honestly
• Not request work that violates any applicable law or ProLanceur's Prohibited Content policy
• Not be posted for the purpose of harvesting ideas, proposals, or creative content without genuine intent to hire
• Not intentionally misclassify the project budget or nature to manipulate Quoting

6.2 Escrow & Payment Obligations

ProLanceur operates an escrow system to protect both Clients and Freelancers/Teams. By initiating a project contract, Clients agree to:

• Fund the agreed milestone amounts into escrow prior to the commencement of each milestone
• Release escrowed funds promptly upon satisfactory delivery of agreed milestones — defined as within agreed payment terms of receiving funds from client unless a dispute is formally raised
• Not withhold payment for work that was delivered in accordance with the agreed contract specifications
• Not attempt to renegotiate price, scope, or delivery terms unilaterally after a contract has been accepted

Automatic Release Policy

If a Client does not release escrowed funds or raise a formal dispute within agreed payment terms of a Freelancer marking a milestone as delivered, ProLanceur reserves the right to auto-release the escrow funds to the Freelancer. Clients will receive reminder notifications before auto-release occurs.

6.3 Client Conduct

Clients agree to treat Freelancers and Team Leaders with respect and professionalism at all times. The following conduct is strictly prohibited:

• Requesting work that violates applicable law, including unlicensed professional services, illegal content, or fraudulent materials
• Requesting unpaid 'test work' or speculative submissions beyond standard portfolio review
• Using the Platform to solicit personal data from Freelancers beyond what is necessary for the project
• Knowingly providing false feedback or reviews about Freelancers
• Harassing, threatening, or abusing Freelancers or Team Leaders

6.4 Enterprise & Business Clients

Clients registering as business entities represent and warrant that: (a) the entity is duly incorporated and in good standing; (b) the individual registering has authority to bind the entity to these Terms; (c) the entity will comply with all applicable employment, contractor, and procurement laws; and (d) the entity accepts liability for all actions taken on its account by its authorised users.

7. Fees, Payments & Platform Charges

7.1 Platform Service Fees

ProLanceur charges service fees to facilitate and maintain the marketplace. Current fee structures are published at prolanceur.com/fees and are updated from time to time with notice.

All fees are stated exclusive of applicable taxes (VAT, GST, sales tax, etc.), which will be added where required by law. ProLanceur reserves the right to modify its fee structure with 30 days' prior notice to affected users.

7.2 Escrow System

The ProLanceur escrow system is designed to provide security for all parties. Key rules governing escrow are:

• Clients fund escrow before work begins on each contract milestone
• Escrowed funds are held by ProLanceur (via our payment processor) and are not released until milestone approval or dispute resolution
• Escrow funds do not earn interest and no interest is payable to either party
• ProLanceur may freeze or hold escrow funds pending investigation of suspected fraud or policy violations
• In the event of successful dispute resolution, the arbitrator's decision on fund distribution is binding and final

7.3 Taxes

Each user is solely responsible for determining, reporting, withholding, and remitting all applicable taxes on income earned through the Platform. ProLanceur may be required by law to collect and remit certain taxes on your behalf (such as VAT on platform fees in certain jurisdictions) and will do so accordingly. ProLanceur may issue tax forms (e.g., 1099-NEC for US-based Freelancers earning over the applicable threshold) as required by law.

7.4 Refunds & Cancellations

Refunds are governed by the terms of individual project contracts and our Refund Policy available at prolanceur.com/refund-policy. General principles include:

• Clients may request a full refund of escrowed funds for a milestone if work has not yet commenced
• Partial refunds may be negotiated for partially completed work or where deliverables do not meet the agreed specifications
• Platform service fees are non-refundable once a payment has been successfully processed, except in cases of verified fraud
• Subscription fees are non-refundable for the current billing period but the subscription may be cancelled to prevent future charges

8. Contracts Between Users

8.1 Formation of Contracts

When a Client accepts a Freelancer's or Team Leader's proposal, a binding contract is formed between those parties (a "Service Contract"). ProLanceur provides the infrastructure for contract formation but is not a party to Service Contracts. The terms of each Service Contract are determined by the project brief, the accepted proposal, and any additional terms agreed upon by the parties in the Platform's contract workspace.

8.2 Intellectual Property in Deliverables

Unless otherwise expressly agreed in the Service Contract:

• Upon receipt of full and final payment for a deliverable, the Freelancer or Team Leader assigns to the Client all intellectual property rights in the deliverable, including copyright, design rights, and any other applicable IP rights
• Prior to full payment, all intellectual property in work-in-progress remains with the Freelancer or Team Leader
• Freelancers retain the right to display completed work in their portfolio unless the Client has paid for confidentiality or exclusivity provisions in the Service Contract
• Freelancers warrant that all deliverables are original, do not infringe third-party IP rights, and do not incorporate proprietary third-party materials without appropriate licences

8.3 Confidentiality

Unless otherwise agreed, all non-public information shared between users in the context of a project (including project briefs, business strategies, designs, data, and code) is considered confidential. Users agree to:

• Not disclose the other party's confidential information to any third party without prior written consent
• Use confidential information only for the purposes of the contracted project
• Take reasonable measures to protect the other party's confidential information

This confidentiality obligation survives termination of the Service Contract and these Terms for a period of 3 years, unless the parties agree otherwise in their Service Contract.

8.4 Non-Solicitation

To maintain the integrity of the Platform, both Clients and Freelancers/Team Leaders agree that for a period of 24 months following first contact through the Platform, they will not solicit, hire, or engage each other directly or through any other channel for services that would circumvent platform fees. Violations of this provision may result in account termination and a claim for damages equal to the fees that would have been incurred on the value of the diverted work.

9. Prohibited Conduct & Content

9.1 Prohibited User Conduct

The following conduct is strictly prohibited on the Platform and may result in immediate account suspension, termination, and/or legal action:

Zero-Tolerance Violations

The following are zero-tolerance violations that will result in immediate permanent account termination and may be reported to law enforcement: child sexual abuse material (CSAM); fraud or financial crime; identity theft; hacking, malware, or cyberattacks; human trafficking; and terrorism-related content.

Other Prohibited Conduct

• Engaging in or facilitating fraud, deception, or misrepresentation of any kind
• Impersonating another user, person, or entity
• Creating fake reviews, ratings, or feedback
• Manipulating search rankings or platform algorithms through artificial means
• Offering or accepting services involving illegal activities
• Sharing another user's personal contact information with third parties without consent
• Using bots, scrapers, or automated tools to access, collect data from, or interact with the Platform
• Reverse engineering, decompiling, or attempting to extract the source code of the Platform
• Attempting to gain unauthorised access to any account, system, or network
• Posting spam, unsolicited commercial messages, or bulk communications
• Engaging in money laundering or structuring transactions to evade reporting requirements
• Abusing the dispute resolution system for competitive advantage or harassment

9.2 Prohibited Content

The following types of content are prohibited from all areas of the Platform:

• Sexually explicit, pornographic, or adult content unless in explicitly designated licensed categories (none currently available)
• Content that exploits, harms, or sexualises minors in any form
• Hate speech, harassment, or content targeting individuals or groups based on race, gender, religion, nationality, sexual orientation, disability, or other protected characteristics
• Content that glorifies or encourages violence, self-harm, or terrorism
• Defamatory content or content designed to damage another person's reputation without factual basis
• Content that infringes upon third-party intellectual property rights
• Content containing malware, viruses, or other harmful code
• Political campaign materials, propaganda, or voter manipulation content

9.3 Prohibited Service Categories

Freelancers may not offer, and Clients may not request, the following categories of services:

• Services involving the creation of fraudulent documents (fake IDs, diplomas, licences, references)
• Services that facilitate cheating, academic dishonesty, or contract cheating
• Services involving the creation or distribution of malware, spyware, or cyberweapons
• Services involving market manipulation, fake follower generation, or review fraud
• Services providing legal, medical, or financial advice by unlicensed individuals where prohibited
• Services involving the creation of content to deceive, defame, or harass specific individuals

10. Dispute Resolution

10.1 Direct Resolution (Preferred)

We strongly encourage all parties to attempt to resolve disputes directly and amicably before invoking formal platform procedures. The Platform provides a dedicated dispute workspace and communication tools specifically designed for this purpose. Most disputes can be resolved through good-faith communication within 3 to 5 business days.

10.2 ProLanceur Mediation

If direct resolution is unsuccessful after 5 business days, either party may escalate the dispute to ProLanceur's Dispute Resolution team by submitting a formal dispute request via the Platform. The dispute process is as follows:

1. The initiating party submits a formal dispute claim with supporting evidence (messages, contracts, deliverables)
2. ProLanceur notifies the other party, who has 48 hours to submit a response
3. ProLanceur's Dispute Resolution team reviews all submitted evidence
4. A resolution decision is issued within 10 business days of the dispute being escalated (complex cases may take up to 21 business days)
5. The decision of ProLanceur's Dispute Resolution team is binding within the Platform and determines how any escrowed funds are distributed

Both parties agree to cooperate fully with the dispute process and provide accurate, complete information. Submitting false evidence in a dispute is a serious violation of these Terms.

10.3 External Arbitration

For disputes between users that are not resolved through platform mediation, or for disputes between a user and ProLanceur that cannot be resolved directly, the parties agree to submit to binding arbitration. The following arbitration provisions apply:

• Arbitration shall be conducted by a mutually agreed arbitration body. If no agreement is reached, the default is the International Chamber of Commerce (ICC) Arbitration under its rules
• The seat of arbitration shall be determined by the jurisdiction of ProLanceur's primary registered office
• Proceedings shall be conducted in English unless all parties agree otherwise
• Each party shall bear its own legal costs unless the arbitrator awards costs
• The arbitrator's award is final and binding and may be enforced in any court of competent jurisdiction

Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST PROLANCEUR. All disputes must be resolved on an individual basis. This waiver does not apply to EU/UK users, who retain their right to collective redress under applicable consumer protection law.

10.4 Governing Law

These Terms shall be governed by and construed in accordance with applicable law. For EU/EEA users, mandatory consumer protection laws of your country of residence apply in addition to these Terms and take precedence where they conflict. For UK users, the laws of England and Wales apply. For users in other jurisdictions, the laws of the jurisdiction in which ProLanceur's primary registered office is located shall apply, without prejudice to your mandatory local consumer rights.

11. Intellectual Property

11.1 ProLanceur Platform IP

The Platform and all of its content, features, and functionality — including but not limited to the website design, logos, trademarks, text, graphics, software, algorithms, AI models, databases, and APIs — are owned by ProLanceur LLP and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws worldwide.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended purposes in accordance with these Terms. This licence does not include any right to:

• Copy, modify, or create derivative works of the Platform or its content
• Reverse engineer, disassemble, or extract source code from any part of the Platform
• Remove or alter any copyright, trademark, or proprietary notices
• Use ProLanceur's name, logo, or trademarks without express prior written consent
• Sublicence the Platform or provide access to third parties for commercial purposes

11.2 User-Generated Content Licence

By posting content on the Platform (including profile information, portfolio samples, project descriptions, messages, and reviews), you grant ProLanceur a worldwide, non-exclusive, royalty-free, sublicensable, and transferable licence to use, reproduce, modify, adapt, publish, translate, and distribute such content for the purposes of operating, promoting, and improving the Platform. This licence is limited to platform operations and does not constitute a transfer of ownership.

You represent and warrant that: (a) you own or have the necessary rights to the content you post; (b) your content does not violate the rights of any third party; and (c) ProLanceur's use of your content as permitted by this licence will not infringe any third-party rights.

11.3 Feedback & Suggestions

If you provide ProLanceur with any feedback, suggestions, or ideas for improving the Platform ("Feedback"), you grant ProLanceur a perpetual, irrevocable, royalty-free, worldwide licence to use, incorporate, and commercialise that Feedback without any obligation of compensation, attribution, or confidentiality to you.

12. Reviews, Ratings & Reputation

The ProLanceur review and rating system is central to the trust and transparency of the marketplace. By submitting reviews and ratings, you agree to the following:

• Reviews must be based on your genuine, first-hand experience with the user or project
• Reviews must be truthful, fair, and not motivated by personal animosity, commercial rivalry, or any incentive
• You may not offer or accept any inducement (payment, gift, or other benefit) in exchange for a positive review
• Reviews must not contain personal insults, defamatory claims, or unverified accusations
• You may not post reviews on behalf of another person or use fake accounts to review yourself or competitors

ProLanceur reserves the right to remove reviews that violate these standards, and to investigate and take action against users who engage in systematic review manipulation. Both Clients and Freelancers/Team Leaders have a right to respond to reviews they receive via the Platform's review response feature.

13. Privacy & Data Protection

Your privacy is important to us. The collection, use, and protection of your personal data is governed by our Privacy Policy, which is available at prolanceur.com/privacy and is incorporated into these Terms by reference.

By using the Platform, you consent to the collection and use of your data as described in the Privacy Policy. Key points to note:

• We collect data necessary to operate the Platform, process payments, and comply with legal obligations
• You have rights to access, correct, delete, and port your personal data as described in the Privacy Policy
• We do not sell your personal data to third parties
• We use industry-standard security measures to protect your data
• Data shared between users as part of project work may be subject to additional confidentiality obligations under Section 8.3

For any privacy-specific concerns, please contact our Data Protection Officer at dpo@prolanceur.com.

14. Disclaimers & Warranties

IMPORTANT DISCLAIMER

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

14.1 Platform Availability

ProLanceur does not warrant that: (a) the Platform will be available uninterrupted, error-free, or secure at all times; (b) defects will be corrected; (c) the Platform or its servers are free of viruses or harmful components; or (d) the Platform will meet your requirements or expectations. We schedule maintenance windows and will endeavour to provide advance notice of planned downtime.

14.2 User-Generated Content

ProLanceur does not verify, endorse, or guarantee the accuracy, quality, completeness, legality, or suitability of any content posted by users, including Freelancer profiles, portfolios, project descriptions, proposals, reviews, or deliverables. You are solely responsible for evaluating the suitability of other users before entering into Service Contracts.

14.3 No Professional Advice

Nothing on the Platform constitutes legal, financial, tax, medical, or other professional advice. Any information provided on the Platform is for general informational purposes only. You should consult qualified professionals before making decisions based on information obtained through the Platform.

14.4 Third-Party Services

The Platform integrates with and links to third-party services (including payment processors, identity verifiers, and collaboration tools). ProLanceur does not control these services and is not responsible for their availability, accuracy, content, or privacy practices. Your use of third-party services is at your own risk and subject to their terms and policies.

15. Limitation of Liability

LIABILITY CAP

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PROLANCEUR'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO PROLANCEUR IN THE 12-MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) USD $100 (OR EQUIVALENT IN LOCAL CURRENCY).

15.1 Excluded Damages

In no event shall ProLanceur be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of business, loss of goodwill, or other intangible losses, arising from:

• Your access to or inability to access the Platform
• Any conduct or content posted by other users on the Platform
• Unauthorised access to or alteration of your account or data
• Any disputes between users or failure of a Service Contract
• Any errors, inaccuracies, or omissions in platform content
• Any delay or failure in performance due to causes beyond our reasonable control

15.2 Jurisdictional Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such cases, our liability is limited to the greatest extent permitted by applicable law. Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded by law; or (d) any rights you have as a consumer under applicable mandatory consumer protection legislation.

16. Indemnification

You agree to defend, indemnify, and hold harmless ProLanceur LLP, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgements, awards, losses, costs, expenses, and fees (including reasonable legal fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation
• Your content, including any claim that your content infringes the intellectual property or other rights of any third party
• Your interactions with other users, including any Service Contracts you enter into
• Any misrepresentation made by you on the Platform
• Your wilful misconduct or negligence

ProLanceur reserves the right to assume control of the defence of any matter subject to indemnification by you, in which case you agree to cooperate fully with us in asserting any available defence.

17. Account Suspension, Termination & Consequences

17.1 Voluntary Termination

You may close your account at any time by visiting Settings > Account > Delete Account. Upon closure: (a) your public profile will be removed; (b) you will lose access to all Platform features; (c) any active project contracts must be brought to resolution before account deletion is finalised; and (d) any balance owed to you will be paid out per your withdrawal settings, subject to applicable holds and deductions.

17.2 ProLanceur-Initiated Suspension or Termination

ProLanceur may suspend or terminate your account, with or without prior notice, if we determine in our reasonable discretion that:

• You have violated these Terms, the Privacy Policy, or any applicable platform guidelines
• You have engaged in fraudulent, abusive, or illegal activity
• Your account poses a risk to the security or integrity of the Platform
• Required by applicable law or court order
• You have not used your account for an extended period (inactive accounts may be deactivated after 24 months of inactivity with prior notice)

For minor violations, we may issue a warning before suspension. For serious or repeated violations, immediate permanent termination may be applied without warning. If your account is terminated for cause, you forfeit any fees, credits, or balances associated with the account that relate to the violating conduct.

17.3 Effect of Termination

Upon termination of your account: (a) these Terms survive to the extent necessary to address matters arising from your prior use; (b) the following sections survive termination: Sections 8 (Contracts, IP provisions), 11 (Intellectual Property), 14 (Disclaimers), 15 (Limitation of Liability), 16 (Indemnification), 10 (Dispute Resolution), and 20 (General Provisions); and (c) you remain liable for all obligations incurred prior to termination.

18. AI-Powered Features & Automated Systems

18.1 AI Services on the Platform

ProLanceur LLP operates AI-powered features as core components of the Platform, including talent matching algorithms, pricing recommendations, search and ranking systems, content moderation tools, and fraud detection systems. By using the Platform, you acknowledge and agree that:

• AI systems may influence what content, profiles, and projects you see on the Platform
• AI-generated recommendations are not guaranteed to be accurate, complete, or suitable for your specific needs
• You are not obligated to follow AI recommendations and should exercise your own independent judgement
• AI moderation tools may make automated decisions about your content, which you may appeal

18.2 AI-Generated Content by Users

If you use AI tools to generate content delivered as part of a Service Contract (including AI-written text, AI-generated images, AI-composed code, etc.), you must:

• Disclose the use of AI-generated content to the Client if the project brief, contract, or reasonable expectation requires human-created work
• Ensure that AI-generated content complies with applicable laws and does not infringe third-party intellectual property rights
• Take responsibility for the accuracy, quality, and appropriateness of AI-generated content you submit as a deliverable

18.3 Automated Decision Appeals

Where an automated system makes a decision that materially and adversely affects your account (such as content removal, bid restriction, or account suspension), you have the right to request a human review of that decision within 30 days by contacting appeals@prolanceur.com with the reference number of the automated action.

19. Amendments to These Terms

ProLanceur reserves the right to modify these Terms at any time. We will provide notice of material changes through one or more of the following methods: a prominent notice on the Platform, an in-app notification, or an email to your registered address. For changes that materially affect your rights or obligations, we will provide at least 30 days' notice before the change takes effect.

The revised Terms will be identified by an updated 'Last Revised' date at the top of this document. If you continue to use the Platform after the revised Terms become effective, you are deemed to have accepted the changes. If you do not agree to the revised Terms, you must stop using the Platform and may close your account.

For significant changes affecting payment terms, dispute resolution, or intellectual property rights, we will require your affirmative acceptance (a click-through consent) before you can continue to use the relevant features.

20. General Provisions

20.1 Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, and any other policies incorporated by reference, constitute the entire agreement between you and ProLanceur with respect to your use of the Platform and supersede all prior and contemporaneous agreements, representations, and understandings.

20.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

20.3 Waiver

ProLanceur's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any right must be in writing and signed by an authorised representative of ProLanceur to be effective.

20.4 Assignment

You may not assign or transfer your rights or obligations under these Terms (including your account) to any third party without ProLanceur's prior written consent. ProLanceur may assign these Terms, in whole or in part, in connection with a merger, acquisition, reorganisation, or sale of assets, or by operation of law, with notice to you.

20.5 Force Majeure

ProLanceur shall not be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, government actions, power or internet outages, cyber-attacks, or strikes.

20.6 Language

These Terms are drafted in English. If translated versions are made available, the English version shall prevail in the event of any conflict or inconsistency with a translated version.

20.7 No Third-Party Beneficiaries

These Terms do not confer any rights or benefits on any third party. Only you and ProLanceur are parties to this Agreement.

20.8 Relationship of the Parties

These Terms do not create any partnership, joint venture, employment, franchise, or agency relationship between you and ProLanceur. Neither party has the authority to bind the other party in any way not expressly provided for in these Terms.

21. Contact Information

For questions, concerns, or notices relating to these Terms of Use, please contact us through any of the following channels: